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‎08-11-2019 09:43 AM

HP Recommended
Product: Air Pro
Operating System: macOS 10.12 Sierra

Changed out my WiFi router and now my devices cannot find the printer. The printer indicates their is a WiFi connection but always returns a not found ????

1 REPLY 1

‎08-13-2019 04:18 PM

HP Recommended

@Frankie9491, Welcome to HP Support Community!

 

Refer to this document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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