HP Probook 440 G5 Wifi disconnects randomly

[Zain15]

Dear All,

We are facing an issue with our recently purchased lot of HP probook 440 G5 notebooks, issue is that the notebook disconnects from the wifi randomly. We have 8 probook 440 G5 notebooks and all having the same issue it disconnects and then coneects back to the wifi network. We are using WPA2-personal with a shared key security settings. Please find the details snap below

  

We have following error in event log when wifi disconnects

 

 kindly support us as our users are really suffering

[Barco-Mark]

Hello HP - do you even monitor your own forums?

We have one 440 G5 doing this as well.

[BasicBase]

Having the same issue. I am IT in my organization and not sure if this is a physical issue with the board. I tried playing with the drivers but no luck. Even using this at home it has the same issue so I don't believe its associated with what type of network you are using. 

One thing that helped someone out is when I suggested to play with the airplane mode when this happens. It's annoying to know that the laptop can't even stay connected while everyone else is working without issues but toggling the airplane mode helps with the physical keys on your keypad.

[bob13241]

I solved that issue by replacing the Realtek RTL8822BE with an Intel wireless card on all laptops affected (we had many occurence of this problem).

Since then, no issue at all!

[STPanther]

Hey Bob.  What model Intel WNIC did you end up using and from where did you order it?

[bob13241]

For ProBook 440 G5: Intel Dual Band Wireless-AC 7265 ()

For ProBook 440 G6: Intel Dual Band Wireless-AC 9560 (https://support.hp.com/ca-en/document/c06191163#AbT8)