01-14-2020 05:45 PM
After not being able to do the latest update due to lack of storage this past September, my laptop refused to connect to the network acting as if there were no connections available when I knew that there was plenty available because I looked over at my friend’s laptop during lecture and all of our school’s WiFi options popped up when she clicked on the network icon. I know this is a regular HP problem when updates need to be done because it did it to her laptop before and my backup laptop as well. The only reason we could get past it is because that particular model still has an Ethernet port so it can still be connected to the internet and do the necessary updates when WiFi is not available and behold the WiFi returns when it’s all done. The problem is my HP Stream 11 does not have this accessory so in order for me to fix it on my own I have to have WiFi, which I am unable to access because I can’t update my laptop. I tried to factory reset the laptop and deleted a lot of files/apps and moved others to a local flash drive to free up space so that it could do the necessary updates, but none of it worked as I am still unable to access any WiFi connections. Could someone please help me? My back can’t take carrying around my backup laptop any longer due to its long and heavy size pulling my backpack down. I’m too short to have to carry all this weight. I have had this small HP Stream for only a year and a few months and have not been able to use it in my classes since the 1 year mark. Something’s gotta give...
01-17-2020 10:31 AM
@Tiff21 Welcome to HP Community!
I understand that you are unable to connect the HP stream 11 laptops with Wifi.
Do not worry. I will try to fix the issue.
Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:
Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
Update the bios by visiting this link or through a support assistant using an Ethernet cable.
Now try to connect to the internet wireless.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
01-31-2020 02:09 PM
None of those options worked for me. The notebook is in "S Mode". Could that be keeping me from being able to troubleshoot properly? Also, I refuse to buy recovery media unless it is going to be cheap. After all, this issue I have been experiencing for several months was never my fault. I think there should be some exception. Thank you.
02-01-2020 12:17 PM
Thank you for posting back.
This sounds like hardware related issue with the HP Pen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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