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RebeccaRose1 Student
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HP Stream Notebook Network and Update Issues

HP Stream Notebook PC 11
Microsoft Windows 8.1 (64-bit)
Hello, For a few years my notebook has had network issues. The issues vary- sometimes no networks can be found and when, after restarting several times, it recognises my home Wi-Fi hub by chance, the internet connection turns into a ‘limited’ connection after about 30 minutes or so. I know that my notebook has had a stable connection to my home hub before when I first got it. I don’t know what started the network or connection issues. As a result of not being connected to the internet my Notebook has missed important and general updates for a couple of years. I am worried that in a roundabout way I can’t connect to the internet so I can’t search for or download updates, and not being able to receive updates potentially is preventing me from solving network issues. I have been on HP support on Facebook Messenger for a few days and after guided attempts to run troubleshooting I have eventually been advised to preform a system restore to factory settings which I have done. I am currently able to connect to my home Wi-Fi hub and it says that there is ‘internet access’ but when I open the web browser it says ‘this page can’t be displayed’. I have been running ‘Windows Update - Checking for updates’ for over 60 hours. I am not sure if it can actually find updates if I can’t seem to get online. I am stuck at this point. Thank you very much for any advice you may have -Rebecca
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HP Stream Notebook Network and Update Issues

@RebeccaRose1

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue.

  • Have you tried updating the system drivers using wired ethernet cable connection? If no, then try to use a wired internet connection.
  • Have you tried using a different browser like internet explorer or google chrome? 

Try resetting the internet settings:

  1. Close all open windows and programs.
  2. Open Internet Explorer, select Tools > Internetoptions.
  3. Select the Advanced tab.
  4. In the Reset Internet Explorer Settings dialog box, select Reset.
  5. In the box, Are you sure you want to reset all Internet Explorer settings?, select Reset.

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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