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‎11-17-2025 07:37 PM

HP Recommended

Started looking for assistance on RJ45 port not recognizing ethernet (cable unplugged message).  Connecting via USB C adapter to a port on the hub works so narrowed it down to the RJ45 ethernet port on the HUB.

 

WHEN TRYING TO GET SUPPORT HELP THROUGH HP, the SUPPORT SITE TELLS ME THE S/R NUMBER IS INCORRECT.  WELL, IT'S NOT.  I typed it correctly and apparently this is a common problem.

 

Please Help

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‎11-18-2025 02:32 PM

HP Recommended

Magic.  The S/N is now recognized by HP support.  I will attempt to get tech support on the non operating RJ45 port.

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‎11-18-2025 02:32 PM

HP Recommended

Magic.  The S/N is now recognized by HP support.  I will attempt to get tech support on the non operating RJ45 port.

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