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txsky1949
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HP USB EXTERNAL DVD-RW BURNER

HP Recommended
HP DVD BURNER
Microsoft Windows 10 (64-bit)

I don't know exactly where to post this but I have purchased a HP dvd-rw burner for my windows 10 HP laptop and can't get it to work at all. I am an old lady and just don't know what I am doing wrong. tried calling HP and that is a joke. Can't seem to get a person to talk too. Can anyone help me.

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banhien
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Level 19
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Message 2 of 2
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HP Recommended

@txsky1949 wrote:

.. calling HP and that is a joke. Can't seem to get a person to talk too. Can anyone help me.


@txsky1949 

 

What are you trying to do ? To burn CD/DVD or to play CD/DVD. Probably your machine does NOT have internal CD/DVD drive therefore no software to come with it. Vendor of the external drive should supply software for you to use with their product. The Cyberlink suite from HP should work but who knows.

 

Anyway, to play CD/DVD, please use the following free software. Please download and install to your machine

 

            http://www.videolan.org/vlc/download-windows.html 

 

Same thing, the following free software is for to burn CD/DVD

 

          https://www.imgburn.com/

 

Regards.

 

          

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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1 REPLY 1
banhien
Level 19
Level 19
92,627 92,505 11,971 25,526
Message 2 of 2
Flag Post
HP Recommended

@txsky1949 wrote:

.. calling HP and that is a joke. Can't seem to get a person to talk too. Can anyone help me.


@txsky1949 

 

What are you trying to do ? To burn CD/DVD or to play CD/DVD. Probably your machine does NOT have internal CD/DVD drive therefore no software to come with it. Vendor of the external drive should supply software for you to use with their product. The Cyberlink suite from HP should work but who knows.

 

Anyway, to play CD/DVD, please use the following free software. Please download and install to your machine

 

            http://www.videolan.org/vlc/download-windows.html 

 

Same thing, the following free software is for to burn CD/DVD

 

          https://www.imgburn.com/

 

Regards.

 

          

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

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