-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
@txsky1949 wrote:.. calling HP and that is a joke. Can't seem to get a person to talk too. Can anyone help me.
What are you trying to do ? To burn CD/DVD or to play CD/DVD. Probably your machine does NOT have internal CD/DVD drive therefore no software to come with it. Vendor of the external drive should supply software for you to use with their product. The Cyberlink suite from HP should work but who knows.
Anyway, to play CD/DVD, please use the following free software. Please download and install to your machine
http://www.videolan.org/vlc/download-windows.html
Same thing, the following free software is for to burn CD/DVD
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
@txsky1949 wrote:.. calling HP and that is a joke. Can't seem to get a person to talk too. Can anyone help me.
What are you trying to do ? To burn CD/DVD or to play CD/DVD. Probably your machine does NOT have internal CD/DVD drive therefore no software to come with it. Vendor of the external drive should supply software for you to use with their product. The Cyberlink suite from HP should work but who knows.
Anyway, to play CD/DVD, please use the following free software. Please download and install to your machine
http://www.videolan.org/vlc/download-windows.html
Same thing, the following free software is for to burn CD/DVD
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community