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Message 1 of 2
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Flag Post

HP envy connecting to WiFi but has no internet access.

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

Hello, I just had to reset my laptop because it was stuck on the black boot up screen. I can connect to WiFi, but I have no internet access. Please let me know if you can help. Thank you.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Alton8, Welcome to HP Support Community!

 

Try connecting the PC to a different network and try browsing. If it works, it could be an issue with your Internet Service Provider.

 

If the PC is able to connect to a different network and only has issues with your network, follow the steps below-

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right-click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the checkmark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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