HP laptop cannot see WiFi networks

[kerdagoan]

Model: HP 15-dy2

Software: Windows 10 Home

New laptop purchased last month did not come with an Ethernet port, so I purchased an Anker Ethernet-to-USB-C adapter. The Ethernet works fine, but now whenever I unplug from the adapter, my laptop cannot see any wireless networks. Am I SOL?

Things I've done:

• Network troubleshooting

• Numerous reboots

• Attempted driver updates (none found)

• Factory reset

[Rainbow23]

Hi @kerdagoan,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing Wi-Fi connection issues with your HP Laptop PC 15-dy2000 PC.

I suggest that you follow the steps listed below: 
1. Click Start and enter Device Manager into the Search field. Click Device Manager.
2. Double-click the Network adapters category.
3. Right-click the name of the Network Adapter and select Uninstall.
4. On the "Confirm Device Uninstall" window, click OK.
5. When the network adapter software has been uninstalled, restart the computer. 

You may also check the steps in the document: https://support.hp.com/lt-en/document/ish_1997137-1439082-16 

I hope this helps.
Take care and have a good day.

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