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‎01-18-2021 11:15 AM

HP Recommended
Product: HP Notebook - 14-cf0014dx
Operating System: Microsoft Windows 10 (64-bit)

HP laptop model 14-cf0014dx and model 5bm69ua#aba having WiFi connectivity issues. Built-in WiFi adapter had issues connecting to WiFi and finally stopped connecting. I have been using USB wifi adapter for a while. Even this seems to have issues and dropping connection. Any suggestions what can be done to resolve the issue permanently?

5 REPLIES 5

‎01-18-2021 11:48 AM

HP Recommended

@PG_BOS 

 

5bm69ua#aba and 14-cf0014dx are same machine. Its specs

 

               https://support.hp.com/au-en/document/c06175797

 

It has 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo wifi adapter which is a Realtek card . Please download and install

 

            https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105752.exe

 

Regards,

BH
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‎01-19-2021 09:23 AM

HP Recommended

Installing didn't help. It doesn't recognize available wifi networks. 

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‎01-20-2021 03:20 AM

HP Recommended

Please try updating the BIOS from HP.COM corresponding to your laptop's product no.

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‎01-20-2021 01:21 PM

HP Recommended

Thanks for the response. BIOS update also didn't help. Is there way to replace the network adapter? How do I find compatible model?

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‎01-21-2021 12:55 AM

HP Recommended

I'd love to check for the compatible models and suggest you possible options. But then I can't do it here. I am available on HP forum on fb. I am also at gmail.

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