08-10-2020 04:54 PM
@eschluss here's a few things you need to do, to resolve this issue once and for all:
- Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
- try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
- Link for safe mode with networking is given in my earlier post. Please try that.
- Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
- Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
- Try performing a clean boot in windows 10 using this link: Click here for steps
- Try this link fixing network connections in windows 10: Click here
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
08-11-2020 05:53 AM
I have 4 laptops 1 hp and 3 acers. My speed is slow only on my HP..I have already tried what you suggest and still the Hp is slower. This happened from when I got the laptop. It also has high cpu, memory and hard drive usage. I wiped the laptop and redid everything. nothing works.
08-11-2020 11:57 AM
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee