HP pen not working

[sirah]

I have the black digital stylus pen and the silver hp active G2 pen neither is working on my hp envy x360 ryzen 5 Model 13-ae0501sa 

The G2 pen is connected via Bluetooth and by clicking on the top button it does open notebook etc. but it wont let me write or use it as a mouse. 

can anyone help 

[Dragon-Fur]

@sirah 

Please recheck your product name / number - there is not a model listed for

"13-ae0501sa"

Finding your Product Name, Product Number, or Serial Number

I found this series (still no "sa" model):

Product Information List - HP Spectre 13-ae000 x360 Convertible PC

Select Category Specifications

The Spectre 13-ae000 series (at some of the models) show support for two pens:

HP Tilt Pen    2MY21AA 

HP Pen           1MR94AA

Open  Software and Drivers 

Open Category Driver-Keyboard, Mouse and Input Devices

Driver / Information for HP Pen, select HP Pen Control Application >  click "Learn More"

Driver for HP Tilt Pen, select driver HP Tilt Pen >> for your version of Windows 10

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre 13-ae000 x360 Convertible PC

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[sirah]

Oh sorry I meant 13-ar0501sa 

[Dragon-Fur]

@sirah 

Right.

Thanks.

I have asked the Mods to remove the serial number - that information should not be posted on our public website.

Your computer:

HP ENVY X360 - 13-ar0501sa

All good - same pens supported...

HP Tilt Pen    2MY21AA 

HP Pen           1MR94AA

Open  Software and Drivers 

Open Category Driver-Keyboard, Mouse and Input Devices

Driver / Information for HP Pen, select HP Pen Control Application >  click "Learn More"

and / or

Driver for HP Tilt Pen, select driver HP Tilt Pen >> for your version of Windows 10

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY X360 - 13-ar0501sa

OR

Open Support Home

Enter the name of your device

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.

[sirah]

I've got the 

Rechargeable Active Pen G3 MANUFACTURER ID:   

6SG43AA

and HP Tilt pen 2MY21AA

[Dragon-Fur]

@sirah 

6SG43AA is not meant for your computer.

The Tilt Pen -

Did you install the Driver for it?

If yes, but the driver did not work,  try newer driver here:

sp101635.exe

Information / Description files

sp101635.cva

sp101635.html

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[sirah]

Where do I find the driver ? I just downloaded the newer version on your response and error message appeared saying the computer doesn't support that.  Also the HP pen app does not work. 

[Dragon-Fur]

@sirah 

Edits - Correct the name of the provided example plate

I made assumptions.

This was not an excellent decision since I don't know what you have already done.

I am sorry I am not making sense.

Another Try:

The Tilt Pen driver information for your computer is located in in Software and Drivers.

Open  Software and Drivers 

Open Category Driver-Keyboard, Mouse and Input Devices

Next:

Find the

Driver for HP Tilt Pen, select driver HP Tilt Pen >> for your version of Windows 10

Envy_13-ar0501sa_Tilt_Pen_Drivers_1

• Download and save the Driver to your computer
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

Next:

"I've got the Rechargeable Active Pen G3 MANUFACTURER ID:    6SG43AA"

Pen 6SG43AA is not supported on your computer.

Driver won't help.

HP Pen Control won't help.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY X360 - 13-ar0501sa

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.