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man18
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Message 1 of 2
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HP stream not detecting wifi

HP Recommended
HP stream ah-131-nr
Microsoft Windows 10 in S Mode

 

 Hello, I have an hp stream laptop that I purchased in  June of last year. The product is a year old. The computer does not detect wifi. I was trying to delete files and moved some files to my external drive and I accidentally deleted some folders in the C drive. One Saturday I could not find any wifi networks. I called Microsoft technical support and they recommended that I reinstall windows. After reinstalling windows I still could not detect wifi.

    I ran the trouble shoot app on windows and it said that my wifi and network adapters  were missing. I am not able to find any network and wifi adapters for this computer. I have tried to reset the computer when I called HP support and I still am not able to detect wifi. I would like assistance with this issue. I would like to know what specific adapter and network drivers are used for this computer because when I checked they were not listed on the website?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @man18

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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