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S_Bansal
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Having HP Pavilion g6 laptop with windows 8.1, want to upgrade wifi from 802.11 bgn to 802.11ac

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Pavilion g6
Microsoft Windows 8.1 (64-bit)

Hi,

My laptop is unable to search the 5GHz band of my wifi route, although my Smart TV and phone find that and given me 100MBPS speed, but due to the wifi drivers of my laptop,not able to use the 5GHz speed. as of now i am having Ralink RT3290 802.11bng and i want this to change to 802.11ac, So that i can find 5GHz frequency and use that.

 

Thanks in advance.

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KrazyToad
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@S_Bansal

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The reason you are unable to connect to the 5 GHz bandwidth is because your WLan Card does not support 5 GHz

 

You can change the WLan Card to one that supports 5 GHz and then run the Windows updates. Windows 10 will automatically look for the drivers for your WLan Card

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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KrazyToad
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@S_Bansal

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The reason you are unable to connect to the 5 GHz bandwidth is because your WLan Card does not support 5 GHz

 

You can change the WLan Card to one that supports 5 GHz and then run the Windows updates. Windows 10 will automatically look for the drivers for your WLan Card

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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S_Bansal
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Hi ,

 

Thanks for the solution, 

 

Can you Please do it for me.

 

1. Price of the Card

2. Can you arrange someone from HP service desk to get this card replaced into my PC at my place.

 

Thanks,

S Bansal

I am from Pune City of India and Can be contacted at +91 98 58 199 205 

 

 

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KrazyToad
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@S_Bansal

 

Unfortunately this is a Global Support so we don't have those options

 

I suggest you contact HP Support in your Region 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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