Hot Spot won’t connect

[Stephanie_Ish]

My HP laptop won’t connect to my mobile hotspot. The only error I get is “can’t connect to this network”. 

[ub6424]

Hello @Stephanie_Ish 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[Stephanie_Ish]

Product number is 1C0G4AV. 

[ub6424]

Hello @Stephanie_Ish 

do you use Apple IPhone as wifi hotspot ?

[Stephanie_Ish]

Yes, I do. 

[ub6424]

Can you see other wifi hotspots with your notebook and use a public (free) one for example ?

[ub6424]

Hello @Stephanie_Ish 

(1) Change hotspot wifi settings on iphone:

See section <If you can't connect to Personal Hotspot with Wi-Fi>

- 

1. Make sure that Allow Others to Join is on.
   ...
2. If you're using an iPhone 12 model or later, turn on Maximize Compatibility.* Then try connecting your devices again to your Personal Hotspot.

Read all:

https://support.apple.com/en-il/HT203302

(2) Test again ...

(3) Please report your results

[Stephanie_Ish]

Unfortunately there are no other free ones that are nearby. 

[Stephanie_Ish]

Allow others to join is turned on. My iPhone is an XR, so it does not have the other option

[ub6424]

Ok, so we continue ... will be back