• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-29-2020 11:13 AM

HP Recommended
Product: HP Elitebook 830 G5
Operating System: Microsoft Windows 10 (64-bit)

I recently got an HP Elitebook 830 G5 but I'm yet to understand exactly how to get the sim card and cellular data to work. Can you help out?

1 REPLY 1

‎07-29-2020 12:56 PM

HP Recommended

Hi:

 

All 830 G5's have SIM card slots.

 

What 90% of them don't have is the optional but required WWAN adapter needed to connect to the cellular service.

 

In order for the SIM card to function that model needs to have one of these WWAN adapters installed.

 

HP lt4132 LTE/HSPA+ 4G Mobile Broadband

 

or...


Intel® XMM™ 7360 LTE

 

You can check to see if one of these WWAN adapters is installed by going to the device manager, click to expand the Network adapters device manager category and there you will find the ethernet, wireless and if installed, one of the above WWAN adapters.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.