How to enable wifi. The wifi switch is disabled.

[Ykcor4]

The wifi switch is disabled. Pressing it gives WLAN: Off or WLAN: Disabled. Don't know if I disabled this by pressing fn key + unknown key while trying to enter bios setup or if there is some other problem. How to enable wifi?

[Jeet_singh]

HI @Ykcor4,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues with wifi switch is disabled. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Is the Wi-Fi button ON?

Is the Aeroplane mode OFF/ON?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up

For more assistance, please follow the steps from this guide: HP PCs - Troubleshooting Wireless Network and Internet 

Let me know how it goes for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

.

[Ykcor4]

No changes. I had been using it with a cable for a few months, and when I need to use wifi I noticed the problem.

with wifi button off the message is WLAN: Off

with wifi button on the message is WLAN: Disabled

When I check the device manager it indicates the card is working ok.

Airplane mode is off

I'd already done a power reset.

The troubleshooter indicates it is disabled and can't fix it.

[Jeet_singh]

Hello @Ykcor4,

Thanks for the super quick reply.

Superb job on trying the different steps.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance. Cheers!