• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-05-2019 05:23 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I am not sure how to receive scanned document from my printer/scanner?

2 people had the same question
2 REPLIES 2

‎03-05-2019 10:40 PM

HP Recommended

@sj311 

 

What is your printer ? Have you install printer software and drivers to your computer yet ?  Please try HP Scan Extended using the following software

 

               ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Once it's downloaded and installed, for Windows 10:

 

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-06-2019 10:33 AM

HP Recommended

I have uploaded the printer on the computer but can't pull the scan from the printer. My printer is brother dw2700. Thanks for your response. I will try downloading the software you provided. Thanks again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.