Hp Envy Laptop wifi missing

[bjr1735]

My laptop is not showing wi-fi. I cannot connect to internet. I did the troubleshooting. Unistalled and reinstalled the driver. Followed all of the steps and still nothing. Please help!!!
Am I missing something here or what? Laptop was fine last night and got up today and now I have a nightmare on my hands. 

[Hawks_Eye]

Hi @bjr1735 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like a frustrating situation, but let’s work through this together to get your Wi-Fi back up and running. 

Here are some steps to troubleshoot and resolve the issue:

1. Check Wi-Fi Adapter Status

• Open Device Manager (press Windows + X and select Device Manager).
• Expand Network Adapters and look for your Wi-Fi adapter (e.g., Intel Wireless or Realtek).
  • If it’s missing, your Wi-Fi adapter might be disabled or malfunctioning.
  • If it’s listed but has a yellow warning icon, right-click and select Enable or Update Driver.

2. Restart WLAN AutoConfig Service

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to WLAN AutoConfig, right-click, and select Restart.
• Ensure the Startup Type is set to Automatic.

3. Reset Network Settings

• Go to Settings > Network & Internet > Advanced Network Settings > Network Reset.
• Click Reset Now to restore all network settings to default. Restart your laptop after the reset.

4. Check BIOS Settings

• Restart your laptop and press F10 repeatedly to enter the BIOS/UEFI settings.
• Look for a setting related to the wireless adapter and ensure it’s enabled.
• Save changes and exit.

5. Test with a USB Wi-Fi Adapter

• If possible, connect a USB Wi-Fi adapter to your laptop. If it works, the issue might be with your internal Wi-Fi card.

6. Update Windows

• Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates, as they may include fixes for network issues.

7. Perform a System Restore

• If the issue started recently, use System Restore to revert your laptop to a previous state when Wi-Fi was working:
  • Search for Create a restore point in the Start menu.
  • Select System Restore and follow the prompts to choose a restore point.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊