Hp Omen (laptop) having network Issues

[Nico_Dlc]

Hello everyone! I bought this laptop In January. Recently I've been struggling with network issues. The problem is that while I'm gaming or working in a wifi-needed app or program, the network stops working for a couple of seconds and then it returns. Sometimes it does not return until I have to unplug the wifi router or restart my laptop. I don't know what to do because I've already tried on updating the adapter or restarting my laptop, but nothing seems to work. I need assistance 😧 pls if someone can tell me what else to try, I am all ears. Also, when gaming, I keep getting packet loss for about 3 seconds but that's it every 3 or 4 minutes. SEND HELP PLS

Thank you guys

[Paul_Tikkanen]

Hi:

What model wifi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[Nico_Dlc]

Realtek RTL8822BE 802.11ac PCle adapter. Nothing loads but Discord while I'm 'offline'

[Paul_Tikkanen]

Hi:

That model wifi adapter is plagued with issues like you reported, and Realtek is constantly releasing driver updates to try and correct the problems with their 8822 and 8821 AC wifi adapters.

The only suggestion I can offer, would be to update the wifi driver to the latest version they have released to HP (which is newer than the one on your notebook's support page), and restart the PC.

2024.0.9.103/2024.0.4.108      Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

[Nico_Dlc]

I downloaded the program and restarted the laptop but how can I make sure that my driver has been updated?

[Paul_Tikkanen]

Go to the device manager, click to expand the Network Adapters device manager category.

Click on the Realtek 8822 wifi adapter.

Click on the driver tab.

You will see the driver version and date listed there.

It should show this version and date...05/17/2019,  2024.0.9.103

[Nico_Dlc]

The problem persists. What should I do now? 😧 

[Paul_Tikkanen]

The only other suggestion I can offer would be to try these even newer updates...

2024.0.10.103/2024.0.4.108 Aug 22, 2019

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

If you want, you can try manually installing the latest driver that Realtek released to Microsoft which I zipped up and attached below.

There is no exe file, so you would need to unzip the attached file to its folder, go to the device manager, click to expand the display adapters device manager category, click on the Realtek wifi adapter, click on the driver tab, click on update driver, select the browse my computer for driver software option and browse to the unzipped driver folder.

Make sure the include subfolders box is checked, and the driver should install.

Then restart the PC.

08/27/2019, 2024.0.8.110

[Nico_Dlc]

Is there any trustable website where can I download the updated drivers? Unfortunately, the problem persists and I'm sick of it.  Also, I noticed something. I have two wifi networks in two different areas. I've tried LAN connection on #1 and after unplugging the ethernet cable the problem seems to vanish, but in the other network (#2), I can't keep a stable wifi connection. Is the LAN cable the possible reason why my internet is not working in network #2? I'd love to know because I really am tired of updates and everything. Thanks for the help 😄

[Paul_Tikkanen]

I've given you all the help I can in this matter.

The HP link I gave you is as trusted link.

The file I attached can also be trusted.

If you can't trust me, then you can figure out on your own how to create the driver installation file from the Microsoft update catalog like I did.  5th file from the bottom.

https://www.catalog.update.microsoft.com/Search.aspx?q=8821CE

I don't work for or represent HP, and I can sense your frustration, but I will not submit to bearing the brunt of it.

So, I suggest you contact HP and see if they can be of further assistance to you.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good luck.