Hp envy constantly disconecting both through wifi and ethernet

[Sibersito]

I bought this laptop two months ago and it has been giving me problems with the Internet connection ever since. It disconnects from internet every once in a while even when im connected via ethernet. I have tried updating the drivers, deactivating the battery saving mode, updating the bios and nothing seems to help.

[Elohi_NR]

Hi @Sibersito,

Welcome to the HP Support Community.

I'd like to help!

Check the wireless signal

Check the wireless button or key to confirm the wireless signal is on.

1. Locate the wireless key or button. This could be an image of an airplane 

    or a wireless signal 

   .

2. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.

   If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

   • If the wireless signal turns on: Connect to the internet again.

   • If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

1. In Windows, search for and open Device Manager.

2. In the list of devices, select Mice and other pointing devices.

3. Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.

4. Restart the computer to complete the installation of the updates.

   Click here for the remaining steps. 

   Hope this helps! Keep me posted for further assistance.
   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!