Hp laptop model 14-dq0761dx is stuck on properties for xfinity wifi screen no matter what I do. I c.

[Cocapoo]

Hp model 14-dq0761dx brand new stuck on properties for xfinitywifi metered connection screen. It wouldn’t accept my wifi information, don’t know how I got here and even restarting it this screen pops on. I haven’t even been able to use this laptop yet. Please help. Thanks

[Garp_senchau]

@Cocapoo,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Force a Restart:

• Hold down the power button for about 15 seconds to force the laptop to shut off.

Turn Off Metered Connection:

• If it still insists on a metered connection, go to Settings → Network & Internet → Wi-Fi → and click on your Wi-Fi network.
• If you see an option labeled "Set as metered connection," turn it off.

Reset Network Settings (if needed):

• Go to Settings → Network & Internet → Status.
• Scroll down and click Network reset. This will reset all network adapters.

Reboot the Laptop Again:

• After resetting network settings, restart the laptop again and check if you can connect properly to your Wi-Fi network.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,