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Shashank-329
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Message 1 of 2
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Hp notebook 15 is unable to connect wifi network

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Hp notebook 15
Microsoft Windows 8.1 (32-bit)

I own a hp notebook 15 which is unable to connect my router or any other wifi network it has been more than 5 years i bought it but it didn't connect to any of my network.Plz help

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Betty0610
HP Support Agent
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Message 2 of 2
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@Shashank-329

 

Welcome to the HP Support Community.

 

Please help us with the product number of the notebook.

 

Here's a related HP Forums post that seems to have helped others: Click here 


I have a few steps to resolve the issue:  

 

·I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

· Update the bios by visiting this link or through support assistant using an Ethernet cable.  

· Now try to connect to the internet wireless.    

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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