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‎01-12-2019 02:07 PM - last edited on ‎01-12-2019 05:18 PM by Retired

HP Recommended
Product: Example: Pavilion 15- 65XXcw0999na
Operating System: Microsoft Windows 10 (32-bit)

Hoping somebody cab help . I got my daughter an HP Pavillion will not connect to my virgin wifi or even detect it . All other devices in my house connect fine and I spent 45minutes  on the phine to Virgin and they said everything is fine . I have goggled thus issue and apparently is a common problem.but HP laptops and virgin  wifi but i cant seem to find a solution.  Somebody said it's because of Windows 10 . It does not even find the network when it's plugged I to the router 😕 please help I have one disappointed teenage girl . 

2 REPLIES 2

‎01-12-2019 04:48 PM - last edited on ‎01-12-2019 05:20 PM by Retired

HP Recommended

@Kim3007

 

>>> HP Pavillion will not connect to my virgin wifi or even detect it .

 

Did you allow Virgin router to broadcast 2.4GHz ? Please do that first.

 

Regards.

BH
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‎01-13-2019 02:31 AM

HP Recommended

Hi yes we have done this 

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