• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-22-2020 09:51 PM

HP Recommended
Product: HP SPECTRE X360-13-aw0003tu
Operating System: Microsoft Windows 10 (64-bit)

Hello guys , please help me ... I have a hp spectre x360 AW0003tu , now i am unable detect 5g wifi now .... i wonder why , it work fine before ...... 

Really appreciate the help please !!! Thanks ....

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2020 04:05 AM

HP Recommended

Solved already , i change  some setting in the advanced setting on the device manager .... Thanks

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-23-2020 12:14 AM

HP Recommended

@Kuro黒鉄 

 

Its specs

 

   https://support.hp.com/au-en/document/c06470149

 

It has   Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds) . Please perform a clean install wifi driver

 

(a) Download the following Intel driver and save on your machine

           https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99225.exe

(b) Uninstall Network driver from Device Manager then reboot

(c) Right click downloaded file and select Run ad administrator

 

Hope this help. You may also want to update Bluetooth driver using

     https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98963.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-23-2020 01:10 AM

HP Recommended

hello , thanks for the reply !!!!

i have tried to uninstall the driver , but it seems like to auto reinstall the moment i refresh ..... it keep repeating with no (already click delete the driver checkbox also ) , so i cant uninstall it .... i also have intel wifi 6 AX 202 installed like on the picture, any ideas ???Screenshot (2).png

Was this reply helpful? Yes No

‎04-23-2020 04:05 AM

HP Recommended

Solved already , i change  some setting in the advanced setting on the device manager .... Thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.