I am trying to connect to a network password that has a star in it and cannot find a star symbol

[wheels53]

Printer 9018 office jet.  I am trying to connect my printer to the network and the password has a star symbol which I cannot find on the printer keyboards to enter.

[Gaya1239]

Hi @wheels53,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP OfficeJet Pro 9018 printer does not support entering special symbols like a star (*) directly on its touchscreen keyboard. To resolve this issue, you have a few options:

1. Use the HP Smart App for Wi-Fi Setup

• Download and install the HP Smart app on your smartphone or computer.
• Open the app and add your printer.
• During the setup process, you can enter your network password, including special characters, using your device's keyboard.

2. Use WPS Push Button Method

If your router supports WPS (Wi-Fi Protected Setup):

• On the printer, go to Wi-Fi Settings > Wi-Fi Protected Setup (WPS).
• Choose Push Button.
• Press the WPS button on your router within 2 minutes to connect the printer without requiring the password.

3. Change the Wi-Fi Password (if possible)

• If you can change your network password to exclude special characters like *, do so temporarily.
• Reconnect your devices with the new password and reconfigure the printer.
• After setup, you can revert to the original password.

4. Connect Using HP Embedded Web Server (EWS)

• Temporarily connect your printer to your computer via USB.
• Access the Embedded Web Server by entering the printer's IP address in a web browser.
• Navigate to the Network Settings section and manually configure the Wi-Fi connection, including entering the password with the *.

I hope this helps. 

Take care and have a good day.

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