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HP Recommended
HP Pavilion 15-n011tx Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I cannot use bluetooth and wifi on my lap top. Under device manager, I see Rail link Bluetooth Adapter and it has a Yellow Error Icon . I tried to download bluetooth Real tek Wifi drivers from HP official site but nothing works. How to resolve this issue.

1 REPLY 1
HP Recommended

Hi:

 

I don't see any W10 Ralink Bluetooth drivers on your notebook's support page.

 

This is the W10 Bluetooth driver you need for the Ralink Bluetooth:

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe 

 

You will probably find that the Bluetooth or the Wi-Fi, or both, will suddenly disappear on the newer builds of W10.

 

It happens all the time and there is no fix other than to replace the Ralink card with a better model that works.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.