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‎07-27-2023 01:26 AM

HP Recommended
Product: HP Pavilion 15-n011tx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I cannot use bluetooth and wifi on my lap top. Under device manager, I see Rail link Bluetooth Adapter and it has a Yellow Error Icon . I tried to download bluetooth Real tek Wifi drivers from HP official site but nothing works. How to resolve this issue.

Category:
1 REPLY 1

‎07-27-2023 06:46 AM

HP Recommended

Hi:

 

I don't see any W10 Ralink Bluetooth drivers on your notebook's support page.

 

This is the W10 Bluetooth driver you need for the Ralink Bluetooth:

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe 

 

You will probably find that the Bluetooth or the Wi-Fi, or both, will suddenly disappear on the newer builds of W10.

 

It happens all the time and there is no fix other than to replace the Ralink card with a better model that works.

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