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‎08-04-2020 06:24 AM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

I am unable to turn my wifi on. There is no option to turn the wifi on. It's brand new laptop. Sometimes it shows when I turn on the laptop but for only few minutes then it disappears. The wifi is lost. I tried updating the network driver. Please help. Urgent!

1 REPLY 1

‎08-06-2020 01:52 PM

HP Recommended

@SamirDahal

 

Welcome to the HP support community.

 

I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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