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KarinaE
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Message 1 of 2
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I can not get out of Product info not valid, it lists 6 different system board items that are missin

HP Recommended
HP Stream
Microsoft Windows 10 (64-bit)

I am unable to find my way out of this page, when I continue startup it goes right back to product info not valid. I am not very computer smart  but get by but this time I am stumped, it all started when I updated Windows 10 and ended up at 64% for 3 days, thank you much for any help!!

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @KarinaE

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding this issue. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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