Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-18-2024 10:36 AM

HP Recommended

On my Hp laptop I was playing a game and listening to music. Then suddenly everything froze and it kept repeating the same point of the song over and over even when I closed it I still heard it and I can’t click the entire screen and that included the keyboard and I can ever click the restart button. Please help!

Category:
2 REPLIES 2

‎01-18-2024 10:40 AM

HP Recommended

Hold down power on button for 30 seconds to force power off

 

Go here and look for your game and checkout minimum requirements

https://www.systemrequirementslab.com/cyri

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎01-18-2024 10:43 AM

HP Recommended

It’s not turning off

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.