I can't connect Burrows wireless mouse to HP15S

[Mike19563]

My Burrows wireless mouse is not connecting, it works with an older HP Spectre X2

[A_Gayathri · Accepted solution]

Hi @Mike19563 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand can't connect Burrows wireless mouse to HP 15.6 Inch Laptop PC 15-D5000. Not to worry I will help you to get a resolution to resolve the issue.

To troubleshoot the issue of your Burrows wireless mouse not connecting to your HP 15.6 Inch Laptop PC 15-D5000, follow these steps:
 

1. Check the Basics

1. Ensure the Mouse is Powered On: Make sure the mouse has fresh batteries and is turned on.
2. USB Receiver: If the mouse uses a USB receiver, ensure it is securely plugged into a USB port on the HP 15-D5000.

2. Verify Hardware Recognition

1. Check USB Ports: Try connecting the USB receiver to different USB ports on your laptop to rule out any port issues.
2. Device Manager:
   • Open the Device Manager by right-clicking the Start button and selecting "Device Manager."
   • Look for any entries under "Mice and other pointing devices" and "Universal Serial Bus controllers" to see if the mouse or USB receiver is recognized. If there's a yellow exclamation mark, it indicates a problem.

3. Driver Installation

1. Update Drivers:
   • In Device Manager, right-click the mouse entry (if it appears) and select "Update driver."
   • Choose "Search automatically for updated driver software."
2. Windows Update:
   • Go to Settings > Update & Security > Windows Update.
   • Check for updates and install any that are available.

4. Bluetooth Settings (if applicable)

If your mouse connects via Bluetooth:

1. Turn on Bluetooth:
   • Go to Settings > Devices > Bluetooth & other devices.
   • Ensure Bluetooth is turned on.
2. Pair the Mouse:
   • Click on "Add Bluetooth or other device."
   • Select "Bluetooth" and follow the on-screen instructions to pair the mouse.

5. Remove and Re-Pair the Mouse

1. Remove the Mouse:
   • In the Bluetooth settings, find the Burrows mouse in the list of paired devices and remove it.
2. Restart the Laptop:
   • Restart your HP laptop to clear any temporary issues.
3. Re-Pair the Mouse:
   • After restarting, try to pair the mouse again.

6. Troubleshoot USB Power Settings

1. Disable USB Selective Suspend:
   • Go to Control Panel > Hardware and Sound > Power Options.
   • Click "Change plan settings" next to your current power plan.
   • Click "Change advanced power settings."
   • Expand "USB settings" and then "USB selective suspend setting."
   • Set it to "Disabled."

Refer to this document: HP 15.6 inch Laptop PC 15-d5000  User manual

I hope this helps. 

Take care and have a good day.

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