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‎11-25-2020 04:17 PM

HP Recommended
Product: Hp stream notebook pc11 k3y84ua#aba
Operating System: Microsoft Windows 8.1 (64-bit)

My HP stream note book won't find my wifi network but is finding everyone else's in my neighborhood. It used to connect until I got a new router. I have tried rebooting modem uninstalling my network adapter and restarting my notebook. Nothing is working any ideas?

Brandi peiffer
1 REPLY 1

‎11-25-2020 07:01 PM

HP Recommended

@Brandi2929 

 

Your machine is an HP Stream 11-d010wm, its specs

 

          https://support.hp.com/us-en/document/c04484881

 

It has  1x1 802.11b/g/n WLAN  wireless adapter which supports 2.4GHz networks only. Please allow your router to broadcast DUAL bands, tour machine will "see" 2.4GHz SSID and allow you to connect.

 

Regards.

BH
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