• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-12-2020 07:59 AM

HP Recommended
Product: Example: elitebook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

I have a problem which is I can't find any bluetooth settings on mu notebook .
Is my elitebook 8470p has already a bluetooth driver or no?

 

1 REPLY 1

‎11-12-2020 08:54 AM

HP Recommended

Hi:

 

Some 8470p's came with Bluetooth and some didn't.  It was an option.

 

Most likely your notebook originally came with W7 and was upgraded to W10.

 

If that is the case usually the Bluetooth was turned off with the W7 connection manager software, which doesn't work on W10.

 

So here is what I recommend...

 

First go into the BIOS and check the devices to see that BT is present and enabled.

 

If it is not, then your notebook does not have the optional bluetooth module.

 

If it is present and enabled, then here is what you need to do to get it to work on W10 when it was turned off in W7....

 

Make a bootable Ubuntu installer.

 

https://ubuntu.com/download/desktop

 

Here is a tutorial on how to make the file bootable.

 

https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

 

Boot from the installer, and select the option to 'Try Ubuntu without installing.'

 

Turn on the BT in Ubuntu.

 

Shut down the PC, remove the bootable Ubuntu installer, turn the PC back on and after W10 loads the drivers, the BT should be present and working again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.