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‎06-30-2017 11:03 AM

HP Recommended
Product: K8U18PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

when i check in hp official website they said broadcom 802.11 network adapter to install, but it showing " error"update.cpp 1189"has occured and setup cannot continue". what should i do ? any one pls help me?

1 person had the same question
5 REPLIES 5

‎06-30-2017 11:09 AM

HP Recommended

@DK_007

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71994.exe

 

REO

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‎06-30-2017 02:16 PM

HP Recommended

Hi @DK_007 :

 

You need this driver...

 

This package provides the Broadcom Wireless LAN drivers for supported notebook models running a supported operating system. Broadcom Wireless LAN drivers are required to enable the integrated Broadcom Wireless LAN adapter.

 

http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75249.exe

 

If that doesn't work, please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.

 

Use this guide for how to find the hardware ID.

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

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‎07-02-2017 11:42 AM

HP Recommended

no use

 

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‎07-02-2017 11:49 AM

HP Recommended

these are my hardware id's

pls help me

Audio Device on High Definition Audio Bus

 

HDAUDIO\FUNC_01&VEN_10EC&DEV_0290&SUBSYS_103C2296&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0290&SUBSYS_103C2296

 

Network Controller

 

PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C&REV_01
PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C
PCI\VEN_14E4&DEV_4365&CC_028000
PCI\VEN_14E4&DEV_4365&CC_0280

 

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‎07-02-2017 12:00 PM

HP Recommended

You will need to reinstall W10 and then use this broadcom driver...

 

This package provides the Broadcom Wireless LAN drivers for supported notebook models running a supported operating system. Broadcom Wireless LAN drivers are required to enable the integrated Broadcom Wireless LAN adapter. 

 

VERSION: 7.35.351.0 REV: A PASS: 1    EFFECTIVE DATE: October 25, 2016

 

ftp://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

The HD audio device is installed by the W10 nVidia graphics driver on your notebook's support page.

 

This package contains the driver that enables the NVIDIA Graphics in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72048.exe

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