I cant connect to the wifi

[Yuvraj179]

For some reason i cant i have to use a vpn to acess the wifi its saying either server IP address could not be found or that im blocked.

[Max3Aj]

@Yuvraj179, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble connecting your HP ENVY x360 Laptop - 15-ds1003ca to Wi-Fi on Windows 11, and it only works when using a VPN. Let's work through this together.

Run HP Network Check

HP provides a built-in tool to diagnose and fix network issues:

• Open HP Support Assistant (search for it in Start menu).
• Go to Troubleshooting and Fixes > Internet and Security > HP Network Check.
• Let it run and follow any recommended fixes.

If you don’t have HP Support Assistant, download it here: HP Support Assistant | HP® Support
 

Flush DNS and Reset Network Settings

Sometimes DNS cache or network settings can cause issues.

1. Press Windows + X → select Windows Terminal (Admin).
2. Run the following commands one by one:

ipconfig /flushdns

netsh winsock reset

netsh int ip reset

Restart your PC.

Check DNS Settings

1. Go to Settings > Network & Internet > Wi-Fi > Hardware Properties.
2. Click Edit under DNS settings.
3. Set it to Manual, enable IPv4, and enter:
   • Preferred DNS: 8.8.8.8
   • Alternate DNS: 8.8.4.4
4. Save and reconnect to Wi-Fi.

Disable VPN Temporarily

If the VPN is required to access websites, your ISP or router may be blocking DNS or certain traffic. Try:

• Disabling VPN.
• Connecting to a mobile hotspot to test if the issue is with your home network.

Update Network Drivers

1. Go to Device Manager > Network Adapters.
2. Right-click your Wi-Fi adapter → Update driver.
3. Choose Search automatically for drivers.

Or download the latest drivers from HP: Official HP® Drivers and Software Download | HP® Support
 

Check Router Settings

• Ensure your device is not blocked in the router admin panel.
• Restart your router and modem.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support