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Locked

‎05-12-2024 12:17 AM

HP Recommended
Product: HP EliteDesk 800 G1 Small Form Factor PC

I am having a heck of a time trying to get this computer going.  So far I have done 2 factory resets and still no Wifi.  According to the Support Engineer using the serial number my model is supposed to have Wifi, but if I have it does not work.  Unless the card is mounted in the MB I do not see anything in the back that looks like I have one.  This computer has been n othing but trouble since I bought it about 3 months ago.

 

According to a computer test I did there is no Wireless module or it is not installed.  IRQ and ROM show as cancelled.

 

I also have 2 users listed when I power on.  Those are just a few of the problems I have.

 

What model Wifi card should I buy if I do not have one.  

 

Thank you for any help and suggestions forthcoming.

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