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- I dont want to use printername and password when i trying to...

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04-17-2019 05:17 PM
i dont understand why my 8720 printer trying to force me to use the strange printername and a unknown password when trying tonprint from my iPad
please hlp
nisc
Solved! Go to Solution.
Accepted Solutions
05-01-2019 11:17 AM
I'm afraid, the only option left is to reset the printer network settings and re-connect it back to your home WiFi. Here is how to do it:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch "Setup". Touch 'Network Setup", touch "Restore Network Settings".
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch "Wireless".
7.) Touch Settings.
8.) Touch Wireless Settings.
9.) Touch Wireless Setup Wizard. Select the name of your home Wireless network and then follow the onscreen instructions to complete the setup.
Once the printer is connected to your home WiFi, connect iOS device to your home WiFi and then try to print.
I am an HP Employee
04-18-2019 03:32 PM - edited 04-18-2019 03:33 PM
A warm welcome to HP Community!
Is the user name similar to 'Direct-xx-Officejet pro 8720'? If so, it's the WiFi direct name and password. WiFi direct connection will allow Wi-Fi capable devices (for example: smart phones, tablets, or computers) to make a wireless network connection directly to your printer without using a wireless router or access point. The WiFi direct Username and password should be available on the Wi-Fi direct summary.
Here is how you can access the Wi-Fi direct summary:
1.) From the Home screen on the printer display, select Wi-Fi direct icon.
2.) Press the button next to Display Password to display the wireless direct password.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day
I am an HP Employee
04-20-2019 03:10 AM
Hello!
Printer says to wi-fi dirrect
Status wi-fi direct-name: direct FA-HP officejet pro 8720
code. 12345678
t is complicatede. It still says wrong name or code.
Please write accurate what i am going to do. Do i had to use capitol letters?
thanks
Nisc
04-20-2019 11:56 AM - edited 04-20-2019 11:56 AM
From the Home screen on the printer display, select Wi-Fi direct icon. The WiFi direct details screen will be displayed. Touch the Settings icon
and change the connection setting to Automatic or vice versa and then try connecting the iPhone to printer using WiFi direct.
I am an HP Employee
04-20-2019 03:00 PM
im still not printin anything from my iPad. i can't my priner with my iPad7iPhone. Direct prin says give me a name and code:12345678 . I cant use that. It says wrong name or password. What shall I do next? Please give me an exsplanation for idiots.
Nisc. :
04-20-2019 03:26 PM
Helo! I cant still print with my iPhone. Why is it so difficult to make simple prints from a Iphone? My Epson xp860 did i with out question. And so did my old hp j4610. it is so silly that it make so much trouble. My Iphone and ipad are connected to the printer but it ask for name and code. A.fter that it says wrong name or code..
Nisc
04-23-2019 02:15 PM - edited 04-23-2019 02:18 PM
Have you tried changing the connection setting to Automatic using the printer control panel display?
Would you be able to post a picture of the password prompt.
I am an HP Employee
04-24-2019 02:08 AM
Thanks for answer1
the printer is allready connected by Wi-fi automatic. to my local net. 192.168.0.102
i must make a lot af workaround to us my iO devices. no troubs at all using window 10. through my pictures in iPad icn print
but never Outlook 365
Her is the screenshot . printwr refucd to accept nam and code
best wishes
Nisc