I forgot my password to my laptop but it won't connect to my internet to reset

[Tracy1228]

I am trying to log back into an older laptop that I have but I have forgotten my password, when I hit forgot password it says that I need Wi-Fi but when I click on the Wi-Fi it does not give me an option to put in a new Wi-Fi password

[VikramTheGreat]

Hi @Tracy1228,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this is. You’re stuck at the login screen and can’t even connect to Wi-Fi to reset your password. Don’t worry, there are Windows steps to fix this.

Recommended Fixes

Option 1: Use the On-Screen Keyboard to Access Wi-Fi

• On the login screen, click the Network icon (bottom-right).
• If it doesn’t show the password field: 
  • Press Ctrl + Alt + Del → Switch User → Try again.
  • Or click Ease of Access → On-Screen Keyboard and see if the Wi-Fi dialog appears.

Option 2: Connect via Ethernet

• If possible, plug in a LAN cable directly to your router.
• This bypasses the Wi-Fi setup and allows password reset.

Option 3: Boot into Safe Mode with Networking

• Restart and press F11 or Shift + Restart → Troubleshoot → Advanced Options → Startup Settings → Enable Safe Mode with Networking.
• Connect to Wi-Fi and reset the password.

Option 4: Create a Local Account

• On the login screen, press Shift + F10 to open Command Prompt.
• Type: net user NewUser NewPassword /add
             net localgroup administrators NewUser /add
• Restart and log in with the new account.

Option 5: Reset Again (Offline Setup)

• If nothing works, perform another reset: 
  • Troubleshoot → Reset this PC → Keep my files.
• During setup, choose I don’t have internet → Continue with limited setup to create a local account.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat