I had a Warranty case that was open for a year and was closed with no resolution

[RobertIncognito]

I have an internal network adapter issue where the internet drops out and I need to restart the adapter to get internet back. Started a warranty case with HP, never got any more help and my case was closed with no resolution. How do I get back in touch with HP to get this fixed?

Any diagnostics tells me the network adapter is fine, but I spoke with an IT person that said there is a known issue with the network adapters from HP and he had gotten laptops replaced at his work for this issue.

I am running an external antenna that works great, so I know it is not a networking issue with my WiFi.  Is HP support that terrible to get this resolved?  Even if they sent my a new working network adapter I can get that replaced, it's more of the principle now that my case was just closed with no message or resolution.

[VikramTheGreat]

Hi @RobertIncognito,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I’m really sorry to hear about the frustration you’ve experienced. We understand how concerning it is when an ongoing issue isn’t resolved and a case is closed without clear communication.|
 

To help us check what happened and see how we can assist further, could you please share the HP support case number related to this issue? If you don’t have the case number handy, you can also share your product number and region, and we’ll try to locate the details.
 

Once we have that information, we can review the case status and explore the available options to get this addressed properly.
 

We appreciate your patience and look forward to helping you.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[RobertIncognito]

case number 5133539143

[VikramTheGreat]

Hi @RobertIncognito,

Thank you for getting back and sharing the case number. I did try to look it up, but I wasn’t able to find any details, as I don’t currently have access to that information.
 

If you have a different case number, please feel free to share it. Alternatively, you can send me the PC serial number in a private message, which would be even better. That will allow me to check further and see what more I can find to assist you.

Regards
VikramTheGreat

[RobertIncognito]

Trying to send a private message, but getting an error that tells me to correct an error, but nothing highlights for me to correct.

[RobertIncognito]

You can also try case number 5133303937

[VikramTheGreat]

Hi @RobertIncognito,

Thank you for sharing the case number, but I was unable to find or locate any details with this case number. 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support