I have AMD Ryzen 7 7730U with Radeon Graphics but the Wifi keeps dropping

[ChristianLouca]

AMD Ryzen 7 7730U with Radeon Graphics Wifi keeps dropping ever since I have had the laptop which run out of warranty in July this year.  I have checked the power management issue and this is S0 all others are disabled on this computer.  I had a 50mbps and recently upgraded to 350 Mbps internet connection with Virgin and the same problem, we thought it may have been a bandwith problem.  I have tried different routers they have provided and the same problem.  I have changed the Wifi Channel and does not make a difference. My other devices connected to my home network such as streaming box or iPhone 16 do not have a problem.  I have the latest driver, I even took the laptop back to Currys and they uninstalled the driver in store and reinstalled the latest driver and it made no difference.  All they offered was to send it to HP and that it would be wiped and this of course was not an option as I have all my work set up on it.  The only thing I have not tried is a separate Wifi dongle but I do not see why I should have to do this considering I have had this problem since owning the laptop.  If it becomes my only choice I will have to because this is becoming very disruptive to my work constantly dropping Wifi connection and having to constantly turn off my Wifi Adapter and back on again and reconnect to the Wifi!

[Garp_senchau]

@ChristianLouca, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Your BIOS

Go to HP Support.

Enter your laptop model and check for a BIOS update.

Follow the instructions to update it.

Run HP Diagnostics

Press Windows Key + S, type HP PC Hardware Diagnostics, and open it.

Select Network and run the test.

Reset TCP/IP Stack

Open Command Prompt as Admin (Right-click Start > Command Prompt (Admin)).

Type: netsh int ip reset and hit Enter.

Restart your laptop.

Change Power Settings for Wi-Fi

Go to Device Manager > Network Adapters.

Right-click your Wi-Fi adapter > Properties > Power Management.

Uncheck "Allow the computer to turn off this device to save power."

Click OK.

Reinstall Wi-Fi Drivers

In Device Manager, right-click your Wi-Fi adapter > Uninstall device.

Restart your laptop, and it should reinstall the drivers automatically.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[ChristianLouca]

I believe the power management system although ticked high performance  in the power options on the power icon in the bottom right when i actually looked into in it was actually running on a balanced mode despite high performance  being selected. I reset it through running a command prompt which then gave me the option to run in the system settings a actual high performance mode. Since doing that it seems to have stabilised.  Fingers crossed. Ill let you know if it comes back. Thank you for your help. 

[Garp_senchau · Accepted solution]

Hey @ChristianLouca,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,