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‎08-30-2024 08:30 AM

HP Recommended
Product: HP Pavilion 15-e024tu Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Screenshot 2024-08-30 191514.jpg

Category:
1 person had the same question
4 REPLIES 4

‎09-02-2024 04:32 AM

HP Recommended

Devise Manager it is not showing Bluetooth 

 

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‎09-02-2024 06:15 AM

HP Recommended

@MUSKWALK 

 

You need this W10 driver for the Ralink Bluetooth adapter:

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe 

 

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‎09-10-2024 09:52 AM

HP Recommended

My problem was not solved, the error is still visible.Screenshot 2024-08-30 191514.jpg

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‎09-10-2024 10:24 AM

HP Recommended

It's not going to be solved because the Ralink BT adapter is not supported on the newer builds of W10.

 

Use a USB Bluetooth adapter.

 

Your other option would be to upgrade the Wi-Fi/Bluetooth card to this model:

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part # 724935-001

 

Below is the link to the service manual:

 

c03939658.pdf (hp.com)

 

 

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