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‎07-16-2020 10:22 AM

HP Recommended
Product: 7BL71EA#ABU

I set up a brand new laptop in April and set a PIN number to log in with. I now can’t remember that PIN number and when I try and reset it states an error occurrrd. There’s no data on the laptop but I’d like to get in it to start using it. Help! I’m in Windows 10 I believe 

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4 people had the same question
1 REPLY 1

‎07-19-2020 06:05 AM

HP Recommended

@Carly15

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a System Recovery. Link: https://support.hp.com/in-en/document/c04758961

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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