Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1 REPLY 1
02-09-2021 07:09 AM
Not all HP 620's came with built in Bluetooth.
Install the HP Wireless Assistant software, restart the PC, and see if you can turn on the Bluetooth using the HP Wireless Assistant software.
This package contains the HP Wireless Assistant for the supported notebook/laptop models and operating systems. The HP Wireless Assistant is a user application that provides a way to control the enablement of individual wireless devices (such as Bluetooth, WLAN, or WWAN devices) and that shows the state of the radios for these wireless devices.
If you cannot, then your PC is one of many HP 620's that did not come with built in Bluetooth.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community