• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-09-2021 04:06 AM - edited ‎02-09-2021 04:12 AM

HP Recommended
Product: Hp 620
Operating System: Microsoft Windows 7 (32-bit)

No bluetooth found Before and after windows installation 

1 REPLY 1

‎02-09-2021 07:09 AM

HP Recommended

Hi:

 

Not all HP 620's came with built in Bluetooth.

 

Install the HP Wireless Assistant software, restart the PC, and see if you can turn on the Bluetooth using the HP Wireless Assistant software.

 

This package contains the HP Wireless Assistant for the supported notebook/laptop models and operating systems. The HP Wireless Assistant is a user application that provides a way to control the enablement of individual wireless devices (such as Bluetooth, WLAN, or WWAN devices) and that shows the state of the radios for these wireless devices.

 

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45222.exe

 

If you cannot, then your PC is one of many HP 620's that did not come with built in Bluetooth.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.