I have multiple wifis available at my church from xfinity. Won't connect to one, but will other.

[Porter4817]

Hi,

My Hp 19 All in One PC will connect to our congregation wifi and recognize it as an option.  It won't recognize a staff wifi exists. 

Both are password protected. 

One is simply the 2.4 GHz and the other 5GHz.  I have moved the PC directly next to the router, still no option to click for staff. 

Other devices will pick up the staff wifi in the room where the PC resides. 

I've updated the wifi software, still no change. 

Any help would be great!!

Jessica Porter

[The_Fossette · Accepted solution]

Hi @Porter4817,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to connect to the 5Ghz wireless network.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your computer based on the model number you have provided and I see that your computer supports only 2.4 GHz. It has a Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1x1.

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!