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HP Recommended
HP 14 inch Laptop PC 14-em0000 (72X28AV)

It's very frustrating. Every time I boot up I am unable to connect to public WiFi (e.g. on the train). That is, I can connect but I cannot force the login page so I cannot get online. I have a script that resets just about everything (See below) but that doesn't help - even after a reboot. The only thing I found that works consistently is to uninstall the WiFi adapter in Windows Device Manager and then reboot. This works every time.
I have checked for new drivers but HP always says I'm up to date.
Does any one have any ideas? Oh, I have Norton 360 installed.

The script I tried but which doesn't help:

ipconfig /release
ipconfig /release6
ipconfig /renew
ipconfig /renew6
arp -d *
nbtstat -R
nbtstat -RR
ipconfig /flushdns
ipconfig /registerdns

PAUSE

1 REPLY 1
HP Recommended

Hi @MDW67,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

For connectivity issues on your laptop, kindly refer to this document and follow the steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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