Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I keep getting the blue screen of death with the problem being rtwlane.sys

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

Hi, I keep getting the blue screen with stop code: DRIVER_IQRL_NOT_EQUAL_OR_LESS and it says what failed it the rtwlane.sys , I have tried everything that I have been online but nothing is working. When I open the device manager, under network adapters, the realtek wireless lan driver is missing. So I attempted to download it and it wont allow me to, it says the driver is not supported by the "operation system" . Please help as I can only use my laptop for a few minutes before I'm reintroduced to the blue screen of death.

HP Support Agent
HP Support Agent
31,166 31,117 2,610 3,947
Message 2 of 2
Flag Post
HP Recommended

@Reneilwe Welcome to HP Community!

I have a fix for you: Click here to troubleshoot Wireless connection, if you need it (since the error is related to the WiFi Drivers).


If this continues I would change the Channel on the router.

Routers are capable of communicating to your Notebook on several different channels.

Sometimes this corrects the speeds.


If the issue persists you may attempt this fix to resolve the issue (using Microsoft Fix it).

Information regarding Wifi Sense would also help resolve this concern: Click here


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation