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‎01-30-2023 05:00 PM

HP Recommended

I had updates startig 01/27, my laptop rebooted and i was able to search the internet, etc. this morning.  by 3pm this after non i lost internet connectivity and now have to use the internext cble to connect to modem.  i cannot seem t find my wifi cnnection option.

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1 REPLY 1

‎01-30-2023 06:35 PM

HP Recommended

Hello @KQ2023 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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