• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
laptop 14dq2078wm
Microsoft Windows 11

The wifi will not show any networks and the wifi gets turned by the os all the time

1 REPLY 1
HP Recommended

Try updating the Wi-Fi driver before ordering a replacement card:

 

2024.10.229.0, 5/16/2024

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153227.exe 

 

If that doesn't work, below is the link to the parts list for your notebook:

 

HP PartSurfer

 

The part number and description of the Wi-Fi card is:

 

M09870-005
WLAN Realtek COCO ac 1x1

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.