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‎12-25-2021 10:07 AM

HP Recommended
Product: HP Elitebook Workstation
Operating System: Microsoft Windows 7 (64-bit)

HP Elitebook workstation, Windows 7, 64 bit. Message: Windows was unable to install your Bluetooth peripheral device. Windows could not find driver software for your device. My wireless headphones wont work without the bluetooth peripheral device 

Category:
1 REPLY 1

‎12-25-2021 10:33 AM

HP Recommended

Hi:

 

What is the full model # of your mobile workstation?

 

Does it have the separate HP integrated Bluetooth module or does it have a combination wifi/bluetooth adapter?

 

Did you already install the applicable Bluetooth driver for whichever type Bluetooth adapter your notebook has?

 

The generic BT driver that Windows installs is not sufficient for the Bluetooth to work.

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