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HP Recommended

Hi, 

Richard N. Davis here the owner of internet offers now, I ordered last month 50 notebooks from HP. The majority of them keep disconnecting from the wifi , Even though we updated drivers and are using windows 11 on every notebook. Can you please suggest a solution or should I return them to exchange them with the new one?

 

Richard N. Davis

website: Internet Offers Now

email: admin@internetoffersnow

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @RichardRDavi 

Sorry to hear that you are having problems ... I would like to help you.

(1) Are all (50) notebooks from the same model?

 

(2) Let me check your current system configuration.

 

Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(3) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(4Please report your results

View solution in original post

4 REPLIES 4
HP Recommended

Hello @RichardRDavi 

Sorry to hear that you are having problems ... I would like to help you.

(1) Are all (50) notebooks from the same model?

 

(2) Let me check your current system configuration.

 

Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(3) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(4Please report your results

HP Recommended

Hello @RichardRDavi 

Please report your results

Kind regards

HP Recommended

thanks my problems is ressolved that was OS issue that my team fixed I was worried a lot lol.

HP Recommended

@RichardRDavi wrote:

thanks my problems is ressolved that was OS issue that my team fixed I was worried a lot lol.


Great to hear

Kind regards

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