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HP Recommended
Microsoft Windows 11

i would like to download the drivers

2 REPLIES 2
HP Recommended

@Bertram3 

 

Did you know your Pavillion dv7-3188cl machine does NOT support Windows 11. You did take a backdoor route to install Windows 11 to your machine, you have to live with that.

 

Regards.

BH
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HP Recommended

Hi, @Bertram3 

 

The dv7-3xxx model series came with separate HP Bluetooth modules.

 

The parts list for your notebook does not indicate that it came with one of those modules.

 

HP PartSurfer

 

Here is a similar model to yours and as you can see this model has the HP Bluetooth module (last item).

 

HP PartSurfer

 

In conclusion, your notebook never had Bluetooth capability according to the available information.

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